Frequently Asked Questions
Are your services covered by homeowner's insurance?
Yes, almost everything Atlanta Emergency Experts does is covered by most insurance policies. Since we are repairing damage to your property, or preventing further damage from occurring, insurance companies generally view our services as a necessary investment in the value of your home. As such, they are willing to pay for our services. However, you should always check with your insurance company to make sure the specific service you need is covered under your policy.
Do I have to talk to my insurance company to file a claim?
No, you authorize us to speak on your behalf and negotiate with insurance company.
How long will it take to get my house back together?
The amount of time it takes to restore your home or to protect it against further damage depends entirely upon the amount of damage your home has endured. In the case of a flood, the drying process can take a full week or more. In the case of a fire can take about 5 days to restore your home and remove all traces of damage.
How long before water damage causes mold?
Water damage can quickly lead to mold infestation. If water damage is not addressed immediately, mold will begin to grow in as little as 48 hours. It is best to address mold remediation at the first sign of mold growth. Otherwise, mold spores can spread throughout the air and make you and your family sick.
Do you provide a warranty on the work you do?
Absolutely. Our drying process includes a full lifetime warranty, and all other work includes a full warranty of X years.
Am I for any portion of your bill, or will my insurance company cover everything?
Check with your homeowner's insurance company. If the work we need to do is covered by them, your only responsibility will be your standard deductible.
What should I do if I have a broken water pipe or other leak in my plumbing system?
Before you call us, stop the leak by turning off your water supply. In most houses, you'll have a main water valve located inside of your home near where the water line comes into your home. Turning the valve to its closed position will shut the water off in your home. It may take a few minutes for all the water to drain out of the pipes. If the water doesn't stop leaking, call your water company to find out how to shut off the water supply at the street.
I just noticed mold in my house, but I can't see any other signs of water damage. What should I do?
If you're seeing mold in your home, but you don't have a leak or you haven't had recent water damage, it is likely the result of moist conditions. Mold can thrive in moist environments, such as poorly ventilated bathrooms, laundry rooms or damp basements. While the mold may be contained to a small area, it can still make you sick. Give us a call and we'll inspect it for you. If we need to remove it, we'll work directly with your insurance company to remediate the mold and correct the problem that's causing the moist conditions.
A tree fell down in my yard, but it didn't damage my house. Will you remove it for me?
Yes. If a tree has fallen in your yard, it is still considered dangerous and it can be a liability to you. Call us, and we will remove the tree from your yard.
- Water Extraction
water removal, flood pump out
- Water Removal
surface, cavity, contents, flooring drying and dehumidification
- Fire Remediation
smoke & odor removal, fire damage restoration
- Mold Remediation
controlled removal of fungi, restore normal fungal ecology
- Sewage Remediation
sewer back-up, over-flown toilets
- Plumbing Services
busted pipes, frozen pipes, exploded water heaters
- Emergency Exterior Services
emergency tarping, board-up, tree removal
Roger Andresen, Atlanta, GA
"Amazing! How quick they got so much done w/such quality"
Brat Batchelor, Snellville, GA"I saw you guys did a beautiful job at Mom and Dad`s house last week. They were thrilled to death. I appreciate your persistence and you obviously run a first class operation."
Nellie C. Cox, Atlanta, GA"Dear Lenny, Thank you for the fine-tuned attention that you gave to the job at Tara`s townhouse. You were consistently timely in your response to her calls, pleasant in your attitude, and professional in your dealings. May you have continued success."